Frequently Asked Questions

Make Your Time watches are individually assembled timepieces created from carefully selected components and reliable watch movements.

Our goal is simple: to give you the freedom to choose a watch that reflects your personal style.

MAKE YOUR TIME. MAKE IT YOURS.

The movement used depends on the specific watch configuration and is always indicated on the product page.

Many of our automatic builds use reliable Seiko NH-series movements, widely recognised for their durability and ease of maintenance.

No.

Make Your Time is an independent watch brand and is not affiliated with, endorsed by, sponsored by or officially connected to Seiko.

Where specified, our watches may use genuine Seiko movements combined with compatible aftermarket components.

No.

Our custom watches are independently assembled creations and are not official models manufactured or sold by Seiko.

Yes.

Depending on the model, you may be able to customise elements such as the dial, hands, case, bezel and bracelet.

If you have a specific combination in mind that you cannot find on our website, contact us and we will let you know what is possible.

There are thousands of possible combinations, so we cannot display every configuration on our website.

If you have a particular design in mind, contact us with a photo or description of what you are looking for and we will be happy to check the available options.

Yes.

Most metal bracelets can be adjusted by removing or adding links.

If you are not familiar with bracelet adjustment, we recommend having it done by a watchmaker or jeweller to avoid damaging the bracelet.

No watch should be considered completely waterproof.

Unless specifically stated otherwise on the product page, Make Your Time watches should be kept away from water and should not be worn while swimming, showering or during activities involving water immersion.

Water damage caused by exposure to water is not covered.

Most Make Your Time watches are assembled specifically for each order.

Please allow up to approximately 3 weeks for assembly and preparation before dispatch.

This production period is separate from the shipping time.

Shipping time begins only after your watch has completed assembly and has been dispatched.

Delivery times depend on your country and the shipping service selected at checkout.

Please remember that the estimated delivery time shown by the carrier does not include the assembly period of up to approximately 3 weeks.

Yes, we can ship Make Your Time watches to many international destinations.

Available destinations and shipping methods will be displayed during checkout.

Shipping is normally charged separately and the cost is displayed at checkout.

From time to time, we may offer free or reduced shipping as part of a specific promotion.

When tracking is available for your selected shipping method, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Orders delivered outside the applicable customs area may be subject to import duties, taxes or customs charges imposed by the destination country.

These charges are determined by local authorities and, unless specifically stated otherwise during checkout, are the responsibility of the customer.

An order confirmation is normally sent automatically to the email address provided during checkout.

If you cannot find it, please check your spam or junk folder.

If you still cannot locate your confirmation, contact us and include the name and email address used when placing your order.

Orders may only be cancelled before processing has begun.

Processing may include sourcing components, preparing parts or beginning assembly of your watch.

Because many Make Your Time watches are built specifically for each customer, we recommend contacting us as soon as possible if you wish to cancel your order.

Once processing or assembly has begun, cancellation may no longer be possible.

Contact us as soon as possible.

If preparation or assembly has not yet started, we may be able to modify your configuration.

Once components have been prepared or assembly has begun, changes may no longer be possible.

For eligible standard, non-customised products, you have 14 days after receiving your order to request a return.

The product must be returned in its original condition, unused and with its original packaging and accessories.

Please contact us before returning any item so that we can provide the appropriate return instructions.

Custom-built or personalised watches made according to your selected configuration cannot normally be returned, exchanged or refunded simply because you change your mind.

This does not affect your rights if the product arrives damaged, defective, incomplete, incorrectly configured or otherwise does not conform to your order.

Please contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.

If your watch arrives damaged, defective, incomplete or different from the configuration you ordered, we will review the situation and provide the appropriate solution.

If you experience a functional or manufacturing issue with your watch, contact us with your order number and a description of the problem.

Photos or videos may help us identify the issue more quickly.

Damage caused by misuse, impacts, unauthorised modifications, normal wear or water exposure is not considered a manufacturing defect.