Shipping policy
Effective Date: 23 August 2026
Thank you for shopping with Make Your Time.
Our watches are individually assembled and, in many cases, configured according to each customer's selections. For this reason, every order requires preparation, assembly, quality control and packaging before it is dispatched.
This Shipping Policy explains our processing times, shipping costs, delivery procedures and other important information regarding the shipment of your order.
1. PROCESSING AND ASSEMBLY TIME
Make Your Time watches are individually prepared and assembled after an order is placed.
Please allow up to approximately 3 weeks from order confirmation for your watch to be prepared, assembled, inspected, packaged and dispatched.
This processing period is separate from the delivery time required by the shipping carrier.
In practical terms:
Order placed → Up to approximately 3 weeks preparation and assembly → Dispatch → Carrier delivery time
The estimated carrier delivery time therefore begins only after your order has been dispatched.
By completing an order, the customer acknowledges that Make Your Time watches may require this preparation and assembly period before shipment.
During periods of exceptionally high demand, component shortages, supplier delays or other circumstances outside our reasonable control, processing may occasionally take longer.
If a significant delay occurs, we will make reasonable efforts to inform the customer.
2. SHIPPING COSTS
Shipping costs are normally paid by the customer.
Unless expressly stated otherwise, the customer is responsible for the applicable shipping charges on every order.
The shipping cost will be calculated and displayed during checkout before the customer completes the purchase.
Shipping costs may vary depending on factors including:
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Destination country;
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Delivery location;
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Package weight;
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Shipping method;
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Carrier rates.
From time to time, Make Your Time may offer free shipping or reduced shipping costs as part of a promotion, special offer, discount campaign or other commercial initiative.
Where free or discounted shipping applies, this will be clearly stated on the relevant:
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Product page;
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Promotional material;
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Website banner;
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Discount offer;
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Promotional code;
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Checkout page.
Free or discounted shipping promotions may be subject to specific conditions, including:
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Minimum order value;
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Specific products or collections;
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Specific countries or regions;
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Promotional codes;
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Limited promotional periods.
Unless free or discounted shipping is expressly indicated, the customer will be charged the applicable shipping cost.
The final shipping charge, including any applicable promotion or discount, will be displayed before the customer completes the order.
By completing the purchase, the customer accepts the shipping charge displayed at checkout.
3. DELIVERY TIME
Delivery time begins after the order has been prepared and dispatched.
The delivery time depends on the destination and the shipping carrier used.
Any delivery estimates provided by Make Your Time or by the shipping carrier are estimates and may be affected by circumstances including:
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Carrier delays;
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Public holidays;
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Severe weather;
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Customs procedures;
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Transport disruption;
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Local delivery conditions;
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High-volume shipping periods;
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Other circumstances outside our reasonable control.
The up to approximately 3-week processing and assembly period must be added to the estimated carrier delivery time.
Customers should take both the processing time and carrier delivery time into consideration when ordering a watch for a particular date, event or occasion.
4. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available, customers will receive shipping or tracking information after their order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the shipping carrier.
Customers are responsible for monitoring the tracking information provided and following any instructions issued by the carrier.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing your purchase, please verify your:
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Full name;
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Street address;
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House or apartment number;
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Postal code;
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City;
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Country;
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Telephone number.
If you notice an error in your shipping information, please contact us as soon as possible at:
makeyourtimemakeityours@gmail.com
We will make reasonable efforts to correct the address before dispatch.
However, we cannot guarantee that an address can be changed after an order has been dispatched.
If a parcel is returned because the customer provided an incorrect or incomplete address, any additional shipping costs required to resend the order may be charged to the customer where permitted by applicable law.
6. LOST PACKAGES
Where Make Your Time arranges the shipment and selects the carrier, responsibility for the goods remains with Make Your Time until the order is delivered to the customer or to a third party designated by the customer, other than the carrier, in accordance with applicable consumer law.
If your tracking information indicates that your parcel may be lost, please contact:
makeyourtimemakeityours@gmail.com
Please include:
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Your full name;
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Order number;
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Tracking number;
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Any relevant information regarding the shipment.
We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with applicable law.
7. DAMAGED PACKAGES
If your parcel arrives visibly damaged, please photograph the condition of the packaging before opening it whenever reasonably possible.
If the watch or other products inside the parcel have also been damaged during transport, contact us as soon as possible at:
makeyourtimemakeityours@gmail.com
Please provide:
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Your order number;
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Photographs of the external packaging;
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Photographs of the damaged product;
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A brief description of the problem.
We may request additional information in order to investigate the issue with the shipping carrier.
Damage occurring during transport where Make Your Time is responsible for arranging delivery will be handled in accordance with applicable consumer protection law.
8. FAILED DELIVERY ATTEMPTS
Customers are responsible for following the tracking information provided and taking reasonable steps to receive or collect their parcel.
If delivery cannot be completed because:
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No one is available to receive the parcel;
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The customer fails to collect the parcel;
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The customer provides an incorrect or incomplete address;
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The carrier cannot access the delivery location;
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The carrier cannot contact the customer;
the parcel may be returned to Make Your Time.
Where the failed delivery is attributable to the customer, additional shipping costs required to resend the order may be charged to the customer where permitted by law.
9. UNCLAIMED OR RETURNED PACKAGES
If a parcel is returned to Make Your Time because it was not collected or accepted by the customer, we will contact the customer where reasonably possible.
If the customer requests the order to be shipped again, the customer may be required to pay the new shipping cost where the original failed delivery was attributable to the customer.
This does not affect mandatory consumer rights where delivery failed for reasons attributable to Make Your Time or the shipping carrier for which Make Your Time is responsible.
10. INTERNATIONAL SHIPPING
Make Your Time may ship internationally to destinations made available during checkout.
For orders delivered outside the European Union, the destination country may impose:
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Customs duties;
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Import VAT;
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Brokerage fees;
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Import taxes;
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Customs clearance charges;
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Other local charges.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge paid to Make Your Time and may be payable separately by the customer.
Make Your Time does not determine or control charges imposed by foreign customs authorities.
Customers purchasing from outside the European Union are responsible for checking any import requirements applicable in their country.
11. CUSTOMS DELAYS
International shipments may be subject to customs inspection or clearance procedures.
Customs processing can result in additional delivery time and is outside the direct control of Make Your Time.
A delay caused by customs does not necessarily mean that the parcel has been lost.
Where reasonably possible, we will assist customers with information required to investigate delayed international shipments.
12. CUSTOM AND PERSONALISED WATCHES
Many Make Your Time watches are individually assembled according to the customer's selected configuration.
Customisation may include options such as:
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Dial;
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Case;
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Hands;
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Bezel;
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Bracelet or strap;
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Movement;
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Other components.
Because assembly is carried out specifically for each order, please allow up to approximately 3 weeks before dispatch.
The processing period should always be considered separately from the carrier's delivery time.
If you require a watch before a specific date, please contact Make Your Time before placing your order.
Unless Make Your Time expressly confirms a specific delivery date, we cannot guarantee that an order will arrive before a particular event, birthday, holiday or other occasion.
13. SHIPPING DURING PROMOTIONS
Make Your Time may occasionally run promotions that include:
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Free shipping;
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Discounted shipping;
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Free shipping above a minimum order value;
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Free shipping to selected countries;
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Promotional shipping codes.
The conditions applicable to each promotion will be stated in the relevant promotional material.
Promotions may have:
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Start and end dates;
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Minimum purchase requirements;
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Geographic restrictions;
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Product restrictions;
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Promotional code requirements.
Once a shipping promotion has expired, normal shipping charges will apply again.
Unless explicitly stated otherwise, promotions cannot necessarily be combined with other shipping offers or discount codes.
14. CHANGES OR CANCELLATIONS BEFORE DISPATCH
If you need to request a change to your order or shipping information, please contact us as soon as possible at:
makeyourtimemakeityours@gmail.com
Because watches may begin being assembled specifically for the customer's order, we cannot guarantee that changes or cancellations will be possible once assembly has started.
Custom and personalised products may also be subject to specific cancellation and withdrawal rules explained in our Refund Policy.
Nothing in this section removes mandatory statutory consumer rights.
15. DELIVERY DELAYS
We make reasonable efforts to dispatch and deliver orders within the timeframe communicated to the customer.
Where an order cannot be delivered within the agreed timeframe, Make Your Time will handle the situation in accordance with applicable consumer protection legislation.
Where required by law, the customer may be entitled to provide Make Your Time with an additional reasonable period for delivery.
If delivery still does not take place within that additional period, the customer may have the right to terminate the contract and receive the applicable refund.
Nothing in this Shipping Policy limits mandatory consumer rights.
16. SHIPPING COSTS AND RETURNS
Return shipping costs are handled in accordance with our Refund Policy, Warranty Policy and applicable consumer protection law.
Where a customer voluntarily returns an eligible product under a statutory right of withdrawal, the applicable rules regarding original and return shipping costs will apply.
Where a product is defective, incorrect or otherwise covered by the customer's statutory consumer rights, shipping costs will be handled in accordance with applicable law.
Custom or personalised watches may be subject to different return and cancellation rules, as explained in our Refund Policy.
17. WARRANTY RETURNS
If a watch needs to be returned because of a potential warranty issue, customers should contact Make Your Time before sending the product.
Please contact:
makeyourtimemakeityours@gmail.com
We will provide the appropriate return instructions.
Do not send a watch back without first contacting us.
Where the issue is covered by the customer's statutory warranty rights, the necessary shipping costs will be handled in accordance with applicable consumer protection law.
18. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
Make Your Time will not be responsible for delays directly caused by circumstances outside our reasonable control.
Examples may include:
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Natural disasters;
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Extreme weather;
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Strikes;
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Transport disruption;
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War;
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Civil disturbances;
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Government restrictions;
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Customs disruption;
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Telecommunications failures;
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Major carrier disruption;
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Significant supply-chain interruptions.
Where such circumstances materially affect an order, we will take reasonable steps to communicate with the customer and comply with applicable consumer law.
19. CHANGES TO THIS SHIPPING POLICY
Make Your Time may update this Shipping Policy from time to time to reflect changes to:
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Shipping methods;
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Carrier services;
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Processing procedures;
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Delivery destinations;
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Promotional practices;
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Applicable legislation.
The latest version will be published on our website together with its effective date.
Changes to this Shipping Policy will not remove or reduce mandatory rights already acquired by customers in relation to previous orders.
CONTACT US
For questions regarding shipping, delivery or an existing order, please contact:
Make Your Time